Terms of service for Sofftrix and VUTrak.

These terms are an agreement between Sofftrix Private Limited, of Flat No. 285, Jal Vayu Vihar, KPHB, Hyderabad 500072, India ("Sofftrix", "we", "us"), and the business that signs up for or uses VUTrak or our AI automation ("you", "the customer"). They cover this website, the VUTrak application at vutrak.com, and all of our services (together, "the service").

By creating an account, connecting a WhatsApp or Instagram account, or using the service, you accept these terms. If you accept them for a company, you confirm you are authorised to bind it. If you have signed a separate written agreement or order form with us, that document takes priority where it differs from these terms.

VUTrak is a lead CRM that captures leads from ads, forms, and other sources and lets your team message them through the official WhatsApp Business Platform. Our AI automation answers and qualifies conversations on WhatsApp and Instagram on your behalf. We may improve, change, or remove features over time; if we remove something you rely on, we will tell you in advance where we reasonably can.

• You must be a business and at least 18 years old to use the service.
• Keep login details secure. You are responsible for everything done through your account and your users' accounts.
• Give us accurate information, and tell us if you suspect unauthorised access.

Messaging runs on platforms owned by Meta. When you connect a WhatsApp Business Account or Instagram professional account, you also agree to, and must follow:

• the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy, and WhatsApp Commerce Policy;
• Instagram's Terms of Use and Community Guidelines;
• Meta's Platform Terms and Developer Policies;
• Facebook's Lead Ads Terms, if you connect a Facebook Page to receive lead ad leads.

You connect your WhatsApp Business Account to VUTrak through Meta's signup, and message templates you create in VUTrak are submitted to Meta for review on your behalf. If you connect a number you also use in the WhatsApp Business app, you choose in Meta's signup whether to share your contacts and past chats with VUTrak, and you must keep using the app regularly for the connection to stay active.

You are responsible for having the right to message the people you contact, and for answering Instagram messages yourself: VUTrak's Instagram inbox sends only what your team writes.

Meta decides message pricing, template approval, messaging limits, and whether an account stays active. We do not control those decisions and are not responsible if Meta restricts, suspends, or bans your number or account. Meta's conversation charges are passed on to you as described in your plan.

You are responsible for the contacts you message and what you send them. In particular, you must:

• have each person's consent (opt-in) before messaging them on WhatsApp, and honour opt-out requests straight away;
• have a lawful basis, under the laws that apply to you, for every piece of personal data you bring into the service;
• publish your own privacy policy telling your leads and customers how you use their data, including that you use VUTrak;
• make sure your message templates, AI instructions, and knowledge base are accurate and lawful.

You must not use the service to:

• send spam, or message people who have not opted in or have opted out;
• send anything illegal, misleading, harassing, hateful, or sexually explicit;
• sell or promote products and services that WhatsApp or Instagram prohibit;
• impersonate another person or business, or hide who is sending a message;
• break into, overload, reverse engineer, or resell the service without our written permission.

We may suspend an account that breaks these rules or puts our platform, other customers, or our standing with Meta at risk. Where we can, we will warn you first and give you a chance to fix it.

AI replies are generated automatically from the instructions and information you give us. They can be wrong, incomplete, or misunderstand a message. You are responsible for:

• reviewing how the assistant is set up and what it is allowed to say;
• not letting it give medical, legal, financial, or other professional advice, or make commitments on prices or terms you have not approved;
• telling people they are talking to an automated assistant where the law or Meta's policies require it, and offering a way to reach a person.

We do not use your conversations or customer data to train AI models for anyone else.

You own the data you and your contacts put into the service. You give us permission to store and process it only to provide the service to you. How we handle personal data is set out in our privacy policy. You can export your data while your account is active, and we delete it after the account is closed as described there.

Fees are as set out in your plan, quote, or invoice. Unless agreed otherwise, fees are billed in advance in Indian rupees, exclude GST and other taxes, and are not refundable for partial periods. Meta's messaging charges are billed separately. If an invoice stays unpaid for more than 15 days after its due date, we may suspend the service after notifying you.

The service, its software, and the Sofftrix and VUTrak names and logos belong to Sofftrix Private Limited. You get a limited, non-exclusive, non-transferable right to use the service for your own business while your account is active. If you send us suggestions, we may use them without any obligation to you.

We work to keep the service running, but we do not promise it will be uninterrupted or error-free. It depends on third parties such as Meta, hosting providers, and AI model providers, and their outages can affect it. We will try to schedule maintenance outside Indian business hours.

You can stop using the service and close your account at any time by emailing [email protected]. We can end these terms with 30 days' notice, or straight away if you seriously or repeatedly break them. When the agreement ends, your access stops, we disconnect your WhatsApp and Instagram accounts and revoke our access to them, and your data is deleted as described in the privacy policy.

Apart from what these terms expressly say, the service is provided "as is". To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose. We do not guarantee any particular number of leads, replies, or sales.

To the extent the law allows, neither side is liable to the other for indirect or consequential loss, or for lost profits, revenue, or data. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud.

You will cover our costs, including reasonable legal costs, if a third party brings a claim against us because of messages you sent, data you brought into the service without a lawful basis, or your breach of these terms or Meta's policies.

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute about them. Before going to court, both sides will try in good faith to resolve the dispute by talking for at least 30 days.

We may update these terms. We will change the date at the top of this page and, for significant changes, email customers at least 15 days before they take effect. Using the service after that means you accept the new terms.

Questions about these terms: [email protected], or call +91 97043 56075. Post: Sofftrix Private Limited, Flat No. 285, Jal Vayu Vihar, KPHB, Hyderabad 500072, India.