Delete your data from Sofftrix and VUTrak.

You can have the data Sofftrix holds about you deleted at any time. Email [email protected] with the subject "Data deletion request". We confirm within 3 working days and finish the deletion within 30 days. The sections below say what to include and what else you can do yourself, depending on how your data reached us.

The full details of what we collect and why are in our privacy policy.

Businesses connect their Facebook Page, Instagram professional account or WhatsApp Business Account to VUTrak with Facebook Login. To remove VUTrak's access and have the data deleted:

1. Remove VUTrak from Facebook. On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites), select VUTrak, and click Remove. This stops VUTrak's access to your Pages, Instagram account and lead forms straight away.
2. Disconnect inside VUTrak (optional, if you still have access): Settings → Lead Ads or Settings → WhatsApp.
3. Ask us to delete what we already received. Email [email protected] with your business name, your name, and the Facebook Page, Instagram account or WhatsApp number that was connected.

We then delete the access tokens we held, the leads received from your lead forms, the Instagram and WhatsApp conversations stored for your account, and the account details, within 30 days.

To close your account and delete all of its data, email [email protected] from the address registered on the account, with your business name. We delete the account, its users, leads, notes, tasks, messages and all connected Meta and Google accounts' tokens within 30 days.

To delete a single lead or contact, an admin of your account can delete it inside VUTrak, or email us and we will do it.

If you filled in a form or ad, or messaged a business on WhatsApp or Instagram, and that business uses VUTrak, the business controls your data and we hold it on its behalf. You can:

• ask the business directly to delete your details; or
• email [email protected] with your name, the phone number, email address or Instagram username the data is linked to, and the business's name if you know it. We pass the request to the business and delete the data on its instructions, normally within 30 days.

To stop messages straight away, reply STOP to the business on WhatsApp, or block it on WhatsApp or Instagram.

We delete the personal data linked to the request, including:

• names, phone numbers, email addresses and form answers;
• WhatsApp and Instagram messages and media references;
• Facebook Page, Instagram and WhatsApp access tokens and IDs;
• notes, tasks and activity history about the person.

We keep only what the law requires us to keep, such as invoices for tax purposes, and only for as long as the law requires. Copies in our database backups disappear as those backups expire on their regular schedule, and are never restored for any other purpose. Messages already delivered to someone's WhatsApp or Instagram stay on their device; Meta and the recipient control those copies.

We reply to every request with a reference number and confirm by email when the deletion is complete. If we cannot identify the data from the details you sent, we will ask for one more detail, never for a password or a one-time code. Questions: [email protected] or +91 97043 56075.